Hause of Vee Vaughn

Hause of Vee Vaughn: Official Shipping Policy 

This policy governs the processing, security, and delivery of your luxury apparel and accessories.

1. Order Processing Time

• Standard Processing: All orders are processed, authenticated, and packaged within 1-3 business days (Monday–Friday, excluding holidays).

• Order Cutoff: Orders placed after 12:00 PM EST will begin processing the next business day.

• Notification: You will receive a separate Shipping Confirmation email with tracking once your order ships.

2. Domestic Shipping Options (Within [Your Country, e.g., USA])

We utilize trusted carriers like FedEx and UPS to ensure the security and speed your luxury purchase requires.

• Standard Secure Shipping:

• Delivery Estimate: 3–7 Business Days (After processing)

• Key Features: Fully Insured, Tracked

• Cost: Flat rate of $15.00

• Express Secured Shipping:

• Delivery Estimate: 2 Business Days (After processing)

• Key Features: Fully Insured, Priority Handling

• Cost: Calculated at checkout

• Overnight Luxury Delivery:

• Delivery Estimate: 1 Business Day (After processing)

• Key Features: Fully Insured, Signature Required

• Cost: Calculated at checkout

• Complimentary Shipping:

• Delivery Estimate: 3–7 Business Days

• Cost: FREE on all orders over $500 USD

3. Signature Requirement

• To protect your high-value purchase from theft or misdelivery, all orders over $250 USD require a direct signature upon delivery. The package will not be left without a signature.

4. International Shipping

We are delighted to ship to [List the regions or countries you ship to].

• Customs, Duties, and Taxes (DDU): All international orders are shipped Delivery Duty Unpaid (DDU). Prices shown at checkout do not include any applicable import taxes, duties, customs fees, or tariffs.

• Customer Responsibility: The customer is solely responsible for paying these charges to the carrier or local customs office upon arrival.

• Returns due to Unpaid Duties: Hause of Vee Vaughn is not responsible for packages returned due to unpaid duties. If a package is returned, the original shipping fee and any return charges incurred will be deducted from your refund.

5. Shipping Restrictions

• We do not ship to P.O. Boxes, APO/FPO, or military addresses.

Currently, Hause of Vee Vaughn is only available in the United States. However, we are planning to expand to other countries in the future.

Hause of Vee Vaughn takes the security and privacy of our users very seriously. We use state-of-the-art security measures to protect our users' information.

Hause of Vee Vaughn: Official Refund Policy 

This policy is designed to maintain the integrity of our luxury apparel and accessories. Strict adherence to these terms is required for all returns.

1. Return Eligibility and Timeline

• Request Window: Returns must be formally requested within 7 days of the delivery date.

• Shipping Deadline: The return package must be shipped back to us within 14 days of the original delivery date.

• No Exchanges: We do not offer direct exchanges. Please return your item for a refund and place a new order.

2. Strict Condition Requirements

For a return to be accepted, the item must be in pristine, re-saleable condition and meet all of the following criteria:

• The item must be unused, unworn, unwashed, and unaltered.

• It must be free from any odors, stains, or signs of wear (e.g., perfume, smoke, deodorant marks).

• All original packaging (dust bags, luxury box, authenticity cards, etc.) must be included and undamaged.

• MANDATORY: The Hause of Vee Vaughn security tag (if applicable) must be attached, intact, and untampered with. Returns will be immediately rejected if the security tag is removed.

3. Financial Deductions and Fees

All accepted returns are subject to the following non-negotiable fees:

• 15% Restocking Fee: A 15% Restocking and Processing Fee will be deducted from your total refund amount. This covers inspection, authentication, and non-refundable transaction fees.

• Non-Refundable Shipping: The original shipping costs paid on your order are non-refundable.

4. Shipping the Return

• Cost: The customer is responsible for all return shipping costs.

• Insurance/Tracking: You must use a shipping service that provides tracking and sufficient insurance to cover the full purchase value of the item. Hause of Vee Vaughn is not responsible for packages lost or damaged during return transit.

5. Final Sale Items (No Returns/Exchanges)

The following items are considered FINAL SALE and cannot be returned for a refund or store credit:

• All items purchased with a discount of 30% or more.

• Items explicitly marked as "Final Sale."

• Customized or personalized items.

• Accessories that pose a hygiene risk (e.g., earrings, swimwear, hosiery).

FAILURE TO MEET ALL REQUIREMENTS WILL RESULT IN THE RETURN BEING REJECTED AND SHIPPED BACK TO THE CUSTOMER AT THEIR EXPENSE.